In an attempt to better service our clients, you the client MUST follow our policy in order for us to complete your job in a timely fashion. Your collaboration in submitting ALL information regarding your job order (size, colors, copy, & design specifications) to KLS Designz & Print as soon and thoroughly as possible, will aide us in processing your order in a professional manor. Failure to do so may delay completion of your job.

In order to handle the large volume of orders that KLS Designz & Print process on a daily basis, KLS Designz & Print uses an automated web to print system. Customers will not receive phone calls. Please add klsdesignz.com to your spam filter so that you do not miss important emails.

This letter serves as a company disclaimer in case the client fails to complete the job order properly.

Once a job has been plated and or sent to print the order cannot be cancelled.

Customers must proof work designed by KLS Designz & Print. Jobs will NOT go to print until KLS Designz & Print receives a signed “Design Approval” pdf form or some other form of written approval. We cannot assume responsibility for spelling errors, missing or incorrect information that you fail to submit or correct. Design Fees are non-refundable. Payment in full needs to be received prior to beginning work. There will be no refunds. All designs created by KLS Designz & Print are copyrighted and can only be reproduced with KLS Designz & Print’s approval. Any reproduction without KLS Designz & Print’s approval will be subject to fines per copyright law. Fees for the authorization of printing KLS Designz & Print artwork elsewhere will be at KLS Designz & Print’s discretion. KLS Designz & Print extends ONE (3) FREE revision charge per job we design. Each additional change to the artwork or text will cost an additional $25 per revisioin. Fees for changing the artwork must be paid prior to changes being made. Requesting PSD for design carry a fee of $250 per file.

Please understand that the design/print production process is as much an art as it is a science. Occasionally there will be delays due to technical malfunctions, equipment failure, or file problems. We will make every effort to keep these events from affecting production and / or delivery of your order.

We stand behind our work. If you are unhappy with the quality of the printing or cutting, KLS Designz & Print will be happy to discuss a possible reprinting your job or a partial printing credit depending on the nature of the problem. Please understand, KLS Designz & Print may request a 5" stack of the printed piece in question for review. KLS Designz & Print will not pay for return shipping of these samples. Without samples of the printed piece in question KLS Designz & Print is unable to issue credits or refunds.

Production and delivery times are not contractual. If your item is time sensitive plan well in advance. There will be no refunds for jobs that do not arrive by your “deadline”. Jobs will be shipped per your original invoice unless you choose to pay for a shipping upgrade due to time issues.

KLS DESIGNZ & PRINT WILL NOT BE RESPONSIBLE FOR ANY SHIPMENTS LOST OR DAMAGED DURING SHIPPING. ALL CLAIMS MUST BE MADE WITH THAT SHIPPING COMPANY.

KLS Designz & Print will not be responsible for designer errors, Including files sent without proper room left for cutting. The blade will take off exactly 1/8 inch – ¼ inch off each edge of the cards so anything that you do not want cut off needs to be at least 1/8 – ¼ inch from all edges of the card. We can not guarantee precise cutting. KLS Designz & Print will print your files AS SENT. We will not critique your artwork. POOR QUALITY FILES WILL RESULT IN POOR OUTPUT. Low resolution Files or images will cause your piece to print blurry and maybe unreadable. All printing will carry the KLS Designz tag “printed @ www.klsdesignz.com :: facebook.com/klsdesignz” to have such tag removed there is a $10 fee per 500 including business cards. If you would like this tag removed when printing you must state this when placinf an order. Files that due not meet our guidelines will be printed AS IS and are not eligible for reprint.

By signing this contract you agree that you understand the estimated in house TURNAROUND TIMES associated with your product as stated here: https://www.klsdesignz.com/turnaround . You also understand that these are just estimates and turnaround time is based on business days, does not include holidays and is not contractual.

Once an order has been placed, a 15% administrative fee will be assessed on all jobs canceled with KLS Designz & Print. Jobs can not be canceled after print process has began. Credits back for canceled orders are done in batches and could take up to 14 business days in house.

By signing this contract you agree to all the terms listed above and understand that this contract will be in effect for all jobs from the date on this contract until such time as KLS Designz & Print may revise the contract.